Drawing of a woman with dark hair smoking, with a nose ring and a heart tattoo on her cheek on wood.

Why We Exist

To change the way support workers work

The marriage of lived experience, tempered by mentorship and particular training to the needs of the participant

A Personalized approach to recruiting support work

Matching personality nature first. Training can be taught, having a caring nature, and having shared interests and experiences cannot be taught.

To do the best we can

We have the opportunity and capacity to do our best in the current environment. Let's do that.

Smiling man with beard and mustache in a patterned shirt in front of leafy greenery.Smiling woman wearing a fur hat and black outfit holding a blue drink with a striped straw near water at dusk.Young man wearing a Red Bull cap and yellow jacket standing in a wooded forest area.Black-and-white portrait of a young man with wavy hair and a mustache, smiling and looking down.
Feel free to call 0434 555 579 to discuss your needs.

What we stand for

Human Approach

Peer Support workers have the luxury of time, and building connection, unlike clinicians.

Genuine connection

A true human to human connection based on mutual interests and understanding.

Empathy

Walking in somebody else's shoes emotionally.

Consistent

Turning up when we say we're going to turn up, week in, week out.

Long Term

We create relationships for the long term.

Participant First

Actual choice and control, not what is convenient for providers.

Humble

We do not know best. Participants have choice and control.

Authentic

Being honest about who we are and what we can do creates trust.

Human

In an ever-increasingly technological world, our support workers provide a down to earth, human experience. In all its imperfections, vulnerability, joy and depth

Meets you where are you

Somebody that can meet you where you are at any given day. Doesn't matter if it's a good day, or a bad day. We will be there regardless

Allow Agency

Somebody that can allow agency to a person's choice and control, despite what a support worker might think

Authentic

Somebody that says what they mean, and means what they say, and is comfortable in their nature

Empathetic

Somebody who can relate and walk a mile in other shoes

Lived Experience

Somebody who has had a profound lived experience in their own darkness

No Judgement

Somebody who radically accepts others, and does not make any judgements on people, their decisions, or what they are telling you in confidence

Respectful

Somebody who is respectful towards others, and does not stepon other people’s toes

Reliability

Somebody that can be depended on to be consistent

Active Listening

Somebody who can actively listen to others story attentively

Training

Compliments their experience with training

Patience

Somebody who can take their time and knows that everything in due time

Our Peer Support Workers

We believe lived experience provides the best foundation for being a brilliant support worker. Complimented with a heart of gold nature and tailored professional training.

All team
Don't Just Take Our Word For It

Literature & Clinical Evidence

Medical research and commentary on the benefits of lived experience mental health support workers

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Queensland Health Lived Experience (Peer) Workforce Framework text on blue and green geometric background.

Better Outcomes

Support workers with lived experience (peer workers) achieve health and recovery outcomes equivalent to or better than standard clinical care

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Text excerpt of a research paper comparing workplace perceptions of lived and non-lived experience mental health workers.

More Reliable & Consistent

Surveys consistently find that workers identifying with lived experience report higher job engagement and are less likely to want to change to non-mental health professions than their non-lived experience peers.

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Book cover with large tree roots and title Lived Experience Leadership in bold black text

Better Relationships

They excel at facilitating rapport and relationship safety because clients feel more comfortable discussing issues with someone who shares a similar background.

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We provide holistic, personalized mental health support.

The Right Nature
Lived Experience
Bespoke Training
Authenticity
Application
Integrity
Empathy
Genuine
Warm
Competent