For Families

You don’t hear this enough, so firstly, congratulations on all your hard work getting this far. You were going to do it for your family member regardless, but congratulations nonetheless. The effort and resilience you have shown in supporting somebody in need over a long period of time is nothing short of commendable.

The system is difficult to navigate, it’s full of flaws, it’s constantly changing, and, to be frank, sometimes it is just plain broken. We are here to help. 

We will work with you, and your loved one, balancing your rights as a parent or carer, along with the choice and control of your loved one, the participant.

We do this with clear communication, firm boundaries and mutual respect for your wishes, and for the wishes of your loved one. Sometimes these don't always match! We will always listen to both parties and prioritise dignity of choice and safety over everything else.

We believe people have the right to learn and make their own mistakes, yet we also understand that some things can be harmful, especially if there is a history.

We also know and appreciate that carer burnout is definitely a thing… the effort parents and carers put into caring for their loved ones. If there's any way we can help, we will.

You can find carer resources here. But really, please remember to put yourself first sometimes, and reach out if you need help.

How to Get 5–10 Medicare-Rebated Psychology Sessions

A Mental Health Care Plan (MHCP) gives you access to Medicare rebates for up to 10 individual sessions with a registered psychologist per calendar year.

Step-by-Step Breakdown:

1. Book a Long Appointment with Your GP — Let them know you’d like to discuss a Mental Health Care Plan.
2. Complete the Assessment — Your GP will complete a brief assessment and write your Mental Health Care Plan (MHCP).
3. Receive Your Referral — Ask your GP to address the referral to your chosen psychologist or clinic.
4. Claim Your Medicare Rebate — Present your plan during your psychology appointments to claim your rebate directly or via Medicare.
5. Review with GP— After your first six sessions, your psychologist will send a report to your GP. You need to have an appointment with your GP to review your progress and agree on whether you need a further four sessions.

Note: These Medicare-funded sessions are separate from NDIS funding and can be used alongside your NDIS psychosocial supports.