Frequently Asked Questions

We have supported people quadruple the average support worker tenure length. Quality over quantity, and we hope in time we can build trust, and look forward to the first step.

No. Some people know exactly what they want to get back to. Others just want to leave the house more often. Both are worth supporting.

For many participants, yes. It is a common inclusion in plans where psychosocial disability affects daily life. Check your plan or ask your plan manager what yours includes.

That is expected and it is not held against you. Consistency from us matters more than consistency from you, particularly early on.

No. Our peer workers are not clinicians and we do not provide therapy or treatment. We work alongside your treating team.

Yes. We work with psychosocial disability alongside alcohol and other drug use, which many providers are not set up for.

Depending on how your plan is written, funding can cover support workers, capacity building, community participation and assistance with daily living. Your plan or your plan manager can confirm what yours allows.

Psychosocial disability is disability arising from a mental health condition. The NDIS assesses the functional impact on daily life rather than the diagnosis itself, which is why two people with the same condition can receive very different plans.

You do not need to explain or justify a diagnosis to us. What matters is that your plan includes funding for this kind of support. If you are not sure whether it does, we can talk it through.

Call us or send an enquiry. We will talk through what you are looking for and whether we are a good fit. There is no cost or obligation to have that conversation.

Yes. NDIS participants have choice and control over who provides their supports. You can request a particular worker, ask to change workers, and meet someone before committing to ongoing support.

A support worker helps with practical tasks. A peer support worker does that too, but brings lived experience of mental health recovery to the relationship. Many participants have both and find they complement each other.

A peer support worker is someone with their own lived experience of mental health challenges who supports others going through something similar. The role is built on shared experience rather than clinical training, though at Hearts of Gold our peer workers are mentored by psychologists and social workers.

The north eastern and eastern suburbs of Melbourne. If you are near the edge of that, call and ask rather than assuming.

Yes. Choice and control is a participant right under the NDIS, and fit matters more in this work than in most. Tell us and we will arrange someone else without it being awkward.

No. You can contact us directly. Many participants come to us through a support coordinator, but you do not need one to get in touch.

You can book a consultation through our website, email, or call us directly! We can't wait for the opportunity to speak with you.

Yes, where psychosocial disability is recognised in your plan. Funding usually sits under Core Supports or Capacity Building depending on how your plan is written. Our page on how NDIS funding works explains the difference.

Yes, all of our workers have distinct varying experiences with different conditions and are equipped to help support you.

To be honest, you are the one best to answer this. However, what has been reported to us is the best relationships take time, courage, and a shared understanding.

We match you with a mental health support worker based on your specific concerns and preferences. You can also request a consultation to find the best fit.

100%. We go further than the NDIS Privacy Standards by safe masking unique identifiers, such as names and birth dates.

We provide personalized lived experience mental health support workers to the North Eastern, and East Suburbs of Melbourne.

Yes, though we prefer to work in person. However, if you need access to somebody to talk to and it's part of your plan, we can work with you.

We have supported people quadruple the average support worker tenure length. Quality over quantity, and we hope in time we can build trust, and look forward to the first step.

No. Some people know exactly what they want to get back to. Others just want to leave the house more often. Both are worth supporting.

For many participants, yes. It is a common inclusion in plans where psychosocial disability affects daily life. Check your plan or ask your plan manager what yours includes.

That is expected and it is not held against you. Consistency from us matters more than consistency from you, particularly early on.

No. Our peer workers are not clinicians and we do not provide therapy or treatment. We work alongside your treating team.

Yes. We work with psychosocial disability alongside alcohol and other drug use, which many providers are not set up for.

Depending on how your plan is written, funding can cover support workers, capacity building, community participation and assistance with daily living. Your plan or your plan manager can confirm what yours allows.

Psychosocial disability is disability arising from a mental health condition. The NDIS assesses the functional impact on daily life rather than the diagnosis itself, which is why two people with the same condition can receive very different plans.

You do not need to explain or justify a diagnosis to us. What matters is that your plan includes funding for this kind of support. If you are not sure whether it does, we can talk it through.

Call us or send an enquiry. We will talk through what you are looking for and whether we are a good fit. There is no cost or obligation to have that conversation.

Yes. NDIS participants have choice and control over who provides their supports. You can request a particular worker, ask to change workers, and meet someone before committing to ongoing support.

A support worker helps with practical tasks. A peer support worker does that too, but brings lived experience of mental health recovery to the relationship. Many participants have both and find they complement each other.

A peer support worker is someone with their own lived experience of mental health challenges who supports others going through something similar. The role is built on shared experience rather than clinical training, though at Hearts of Gold our peer workers are mentored by psychologists and social workers.

The north eastern and eastern suburbs of Melbourne. If you are near the edge of that, call and ask rather than assuming.

Yes. Choice and control is a participant right under the NDIS, and fit matters more in this work than in most. Tell us and we will arrange someone else without it being awkward.

No. You can contact us directly. Many participants come to us through a support coordinator, but you do not need one to get in touch.

You can book a consultation through our website, email, or call us directly! We can't wait for the opportunity to speak with you.

Yes, where psychosocial disability is recognised in your plan. Funding usually sits under Core Supports or Capacity Building depending on how your plan is written. Our page on how NDIS funding works explains the difference.

Yes, all of our workers have distinct varying experiences with different conditions and are equipped to help support you.

To be honest, you are the one best to answer this. However, what has been reported to us is the best relationships take time, courage, and a shared understanding.

We match you with a mental health support worker based on your specific concerns and preferences. You can also request a consultation to find the best fit.

100%. We go further than the NDIS Privacy Standards by safe masking unique identifiers, such as names and birth dates.

We provide personalized lived experience mental health support workers to the North Eastern, and East Suburbs of Melbourne.

Yes, though we prefer to work in person. However, if you need access to somebody to talk to and it's part of your plan, we can work with you.

We have supported people quadruple the average support worker tenure length. Quality over quantity, and we hope in time we can build trust, and look forward to the first step.

No. Some people know exactly what they want to get back to. Others just want to leave the house more often. Both are worth supporting.

For many participants, yes. It is a common inclusion in plans where psychosocial disability affects daily life. Check your plan or ask your plan manager what yours includes.

That is expected and it is not held against you. Consistency from us matters more than consistency from you, particularly early on.

No. Our peer workers are not clinicians and we do not provide therapy or treatment. We work alongside your treating team.

Yes. We work with psychosocial disability alongside alcohol and other drug use, which many providers are not set up for.

Depending on how your plan is written, funding can cover support workers, capacity building, community participation and assistance with daily living. Your plan or your plan manager can confirm what yours allows.

Psychosocial disability is disability arising from a mental health condition. The NDIS assesses the functional impact on daily life rather than the diagnosis itself, which is why two people with the same condition can receive very different plans.

You do not need to explain or justify a diagnosis to us. What matters is that your plan includes funding for this kind of support. If you are not sure whether it does, we can talk it through.

Call us or send an enquiry. We will talk through what you are looking for and whether we are a good fit. There is no cost or obligation to have that conversation.

Yes. NDIS participants have choice and control over who provides their supports. You can request a particular worker, ask to change workers, and meet someone before committing to ongoing support.

A support worker helps with practical tasks. A peer support worker does that too, but brings lived experience of mental health recovery to the relationship. Many participants have both and find they complement each other.

A peer support worker is someone with their own lived experience of mental health challenges who supports others going through something similar. The role is built on shared experience rather than clinical training, though at Hearts of Gold our peer workers are mentored by psychologists and social workers.

The north eastern and eastern suburbs of Melbourne. If you are near the edge of that, call and ask rather than assuming.

Yes. Choice and control is a participant right under the NDIS, and fit matters more in this work than in most. Tell us and we will arrange someone else without it being awkward.

No. You can contact us directly. Many participants come to us through a support coordinator, but you do not need one to get in touch.

You can book a consultation through our website, email, or call us directly! We can't wait for the opportunity to speak with you.

Yes, where psychosocial disability is recognised in your plan. Funding usually sits under Core Supports or Capacity Building depending on how your plan is written. Our page on how NDIS funding works explains the difference.

Yes, all of our workers have distinct varying experiences with different conditions and are equipped to help support you.

To be honest, you are the one best to answer this. However, what has been reported to us is the best relationships take time, courage, and a shared understanding.

We match you with a mental health support worker based on your specific concerns and preferences. You can also request a consultation to find the best fit.

100%. We go further than the NDIS Privacy Standards by safe masking unique identifiers, such as names and birth dates.

We provide personalized lived experience mental health support workers to the North Eastern, and East Suburbs of Melbourne.

Yes, though we prefer to work in person. However, if you need access to somebody to talk to and it's part of your plan, we can work with you.

We have supported people quadruple the average support worker tenure length. Quality over quantity, and we hope in time we can build trust, and look forward to the first step.

No. Some people know exactly what they want to get back to. Others just want to leave the house more often. Both are worth supporting.

For many participants, yes. It is a common inclusion in plans where psychosocial disability affects daily life. Check your plan or ask your plan manager what yours includes.

That is expected and it is not held against you. Consistency from us matters more than consistency from you, particularly early on.

No. Our peer workers are not clinicians and we do not provide therapy or treatment. We work alongside your treating team.

Yes. We work with psychosocial disability alongside alcohol and other drug use, which many providers are not set up for.

Depending on how your plan is written, funding can cover support workers, capacity building, community participation and assistance with daily living. Your plan or your plan manager can confirm what yours allows.

Psychosocial disability is disability arising from a mental health condition. The NDIS assesses the functional impact on daily life rather than the diagnosis itself, which is why two people with the same condition can receive very different plans.

You do not need to explain or justify a diagnosis to us. What matters is that your plan includes funding for this kind of support. If you are not sure whether it does, we can talk it through.

Call us or send an enquiry. We will talk through what you are looking for and whether we are a good fit. There is no cost or obligation to have that conversation.

Yes. NDIS participants have choice and control over who provides their supports. You can request a particular worker, ask to change workers, and meet someone before committing to ongoing support.

A support worker helps with practical tasks. A peer support worker does that too, but brings lived experience of mental health recovery to the relationship. Many participants have both and find they complement each other.

A peer support worker is someone with their own lived experience of mental health challenges who supports others going through something similar. The role is built on shared experience rather than clinical training, though at Hearts of Gold our peer workers are mentored by psychologists and social workers.

The north eastern and eastern suburbs of Melbourne. If you are near the edge of that, call and ask rather than assuming.

Yes. Choice and control is a participant right under the NDIS, and fit matters more in this work than in most. Tell us and we will arrange someone else without it being awkward.

No. You can contact us directly. Many participants come to us through a support coordinator, but you do not need one to get in touch.

You can book a consultation through our website, email, or call us directly! We can't wait for the opportunity to speak with you.

Yes, where psychosocial disability is recognised in your plan. Funding usually sits under Core Supports or Capacity Building depending on how your plan is written. Our page on how NDIS funding works explains the difference.

Yes, all of our workers have distinct varying experiences with different conditions and are equipped to help support you.

To be honest, you are the one best to answer this. However, what has been reported to us is the best relationships take time, courage, and a shared understanding.

We match you with a mental health support worker based on your specific concerns and preferences. You can also request a consultation to find the best fit.

100%. We go further than the NDIS Privacy Standards by safe masking unique identifiers, such as names and birth dates.

We provide personalized lived experience mental health support workers to the North Eastern, and East Suburbs of Melbourne.

Yes, though we prefer to work in person. However, if you need access to somebody to talk to and it's part of your plan, we can work with you.