Introduction
Hearts of Gold Support respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal and sensitive information necessary to provide our support services effectively. This may include:
- Full name, address, email address, and phone numbers.
- Date of birth and emergency contact details.
- Information regarding your support needs, NDIS participant details, or care plans.
- Details submitted through our website contact forms, enquiries, or direct communications.
How We Collect Information
We collect information directly from you when you:
- Enquire about our services or fill out forms on our website.
- Communicate with us via phone, email, text message, or in-person meetings.
- Engage with our support workers or administrative team as part of your service agreement.
Purpose of Collection and Use
We collect and use your personal information solely for the purpose of:
- Delivering tailored support services and managing client relationships.
- Responding to your enquiries, feedback, and website submissions.
- Meeting our legal, regulatory, and NDIS compliance obligations.
- Sending administrative updates or important service communications.
Disclosure of Information
We treat your information with strict confidentiality. We do not sell, trade, or rent your personal information to third parties. We may disclose your information only when:
- You have provided explicit consent for us to share it with other healthcare professionals or support networks.
- It is required or authorised by law.
- It is necessary to protect the safety, health, or welfare of an individual.
Security and Storage
We take reasonable steps to ensure that your personal information is stored securely. All electronic records are protected using secure servers, encrypted databases,and password-protected systems. Physical documents are kept in locked, securestorage facilities accessible only by authorised personnel.
Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to ask for corrections if any details are inaccurate or outdated. To request access or update your information, please contact us using the details provided below.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please reach out to our team via the contact details listed on our website.
